FAQs

 

General

Where is Riley based?

We're proudly 100% Irish and pack all of our boxes in Ireland. However, we ship throughout the UK and the EU. Check our shipping page for more details. 

What payment methods do you accept?

We accept all major debit cards, credit cards and Paypal. Our website is secure using SSL encryption, which ensures a safe checkout. 

How can I become a Riley Brand Ambassador?

Email emily@weareriley.com to enquire! 


Subscription

How does the subscription work?

Life's busy, so let us take care of your period products for you and deliver them to you when and where you need them.

Step 1: Choose your plan

Pick how often you'd like to pay by choosing between our flexible 3 and 6 month subscriptions.

3 Month Subscription:

  • Choose a minimum of 4 pouches per subscription order
  • Receive FREE SHIPPING when you add 6+ pouches
  • Your subscription order will be delivered every 3 months
  • You’ll pay for your subscription orders every 3 months
  • Everyone’s period is different so be sure to order enough products to last you 3 cycles

6 Month Subscription:

  • Choose a minimum of 8 pouches per subscription order
  • Receive FREE SHIPPING when you add 12+ pouches
  • Your subscription order will be delivered every 6 months
  • You’ll pay for your subscription orders every 6 months
  • Everyone’s period is different so be sure to order enough products to last you 6 cycles

Step 2: Choose your products

Pick the right mix of products to suit your flow. Our sleek new pouches include 12 period products. Mix it up and get one of everything, or stick to your old reliable - it’s completely up to you!

Step 3: Add a lil something extra

Add a once-off treat to your first subscription order. Choose one of our cute canvas pouches, perfect for storing all your period products.

Step 4: We'll deliver to your door

Arriving every 3 or 6 months, you'll never run out when you need them. We've got you covered. We chose 3 and 6 month deliveries to reduce postage - which is so much better for our planet.

Step 5: Your in control

We don’t want to lock you into anything, that’s why you can cancel, change or pause your subscription at the click of a button, whenever you want. No strings attached.

What if I want to make changes or cancel my subscription?

We want to make it as easy as possible for you to pause, edit or even cancel your subscription because we don't want to lock you into anything. You can cancel your subscription at any time free of charge with the click of a button. Firstly, you will need to create a Riley account on our website so you can manage your account. 

If you need to skip, pause or cancel your subscription for whatever reason, you can do so in your account page on our website by clicking into "Manage Subscription". But we’ll miss you. 

If you need to update your card details, you can do this also in your account. 

If you're having any trouble amending your subscription, just email us at hello@weareriley.com. We're here to help.

Can I skip a delivery?

Absolutely. We understand your period might not always be regular. If you feel you have enough product, you can skip a delivery by logging into your account and selecting this option.

Need a hand? Pop us an email to hello@weareriley.com.

How long does shipping take?

Shipping will take 3-6 business days in Ireland, the UK and EU.

I have opted for Carbon Click at checkout, will this be applied to my reoccurring orders going forward?

Yes. Carbon Click will be applied for every order. Thank you for continuing to save our planet.

 


Managing my Account

How do log in to my Riley account?

A Riley account is not automatically created when you subscribe. You need to manually create an account. You can do so a number of ways:

  1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
  2. Clicking on the "create account" section of your order confirmation email.
  3. Create an account here using the same email address you used to place your subscription order

Why should I set up a Riley account?

Setting up a Riley account makes it easier to manage your subscription. You can do things like update your address or payment details. Or you can pause your subscription, skip a delivery, or cancel your subscription from within your account at any time. 

How do I set up a Riley account?

You can do so a number of ways:

  1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
  2. Clicking on the "create account" section of your order confirmation email.
  3. Create an account here using the same email address you used to place your subscription order

Product

How do I know what products to choose?

It's up to you, we have a range of products available to suit you. If you are using tampons, you should always be using the lowest absorbency needed to manage your flow.

You might find that it helps to use different absorbency levels throughout your period – most women find that their flow is heavier in the first few days. Each tampon can absorb a specific amount of liquid. Here's a breakdown of each tampon size we stock:

  • Regular: 6 - 9 grams 🩸🩸 
  • Super: 9 - 12 grams 🩸🩸🩸

We recommend, for most women, starting with a mixed box of tampons and pads. If you find yourself needing to change your tampon more than once every 4-6 hours during your period, change to a combination of Supers and Regulars, or if your flow is very heavy, all Supers. 

What are your tampons made of?

Our tampons are made of 100% organic cotton. They're certified with the Global Organic Textile Standard (GOTS). Our tampons are glue-free, the string is cleverly woven and attached without any adhesives. This means they're free of toxins, bleach and other chemicals. Better for your body. 

What are naked tampons?

Naked tampons are 100% organic cotton without the applicator. The packaging on our naked tampons is made from wood pulp and can be composted. 

What makes your applicators eco-friendly?

Our applicators are made from cardboard meaning they're fully recyclable, so just rinse them after use and pop them into the recycling bin.

How are your pads sustainable?

Our pads are also made from 100% certified organic cotton, they are compostable including the backing film and packaging. Not only that, our leak-proof pads are made with patented design so can continue to live your daily life stress-free. 

Why is organic cotton a healthier choice?

Organic cotton is naturally soft, pH-neutral, breathable and absorbent. Unlike most commercially grown cotton, our 100% organic cotton is grown without the use of fertilisers, herbicides & pesticides. We are talking about one of the most delicate organs in the body, your vagina, which is highly absorptive. By choosing our chemical-free and toxin-free products, you are taking care of yours.

What is the GOTS Certification?

The Global Organic Textile Standard (GOTS) is the worldwide leading governing body for organic textiles like cotton. GOTS certification ensures our cotton is pure, ethically sourced and made without chemical pesticides, forced labour, child labour, or unfair wages.

Where are your products made?

All of our products are manufactured within the EU and have all of the necessary healthy and safety certificates. We only partner with ethical manufacturers who adhere to strict codes of conduct. This means throughout the entire supply chain, we know they're paying their workers fairly and provide safe working conditions.

Where is the pouches packaging made of?

Our pouches are made with low density polyethylene which is recyclable. We're constantly working on ways we can make our offering even more sustainable so watch this space for updates.

How should I dispose of the products in an eco-friendly way?

As our tampons and pads are compostable, we recommend putting them in the compost bin after use. Why not put a small compost bin in your bathroom? If you don't compost, it is fine to put them in a normal waste bin as they will still break down over time. 

The packaging on our pads and naked tampons are also 100% compostable. So chuck those in the compost bin too.

As for our applicator tampons, the cardboard tube is 100% recyclable. Just give it a rinse and pop it in with the recycling. The applicator tampon packaging is recyclable in certain countries, so we recommend checking your local recycling regs first. Don't worry - we're working on this and should have a recyclable solution for every country very soon.

Can I flush my tampon down the toilet?

No tampon should be flushed down the toilet, although apparently half of women do this regularly. Our 100% cotton tampons are compostable, but they do require time to break down and don’t disperse instantly as is the case with toilet paper. 

Only toilet paper should be disposed of down the toilet. Of course, if our organic cotton tampons were to be accidentally disposed of and end up at sea, then they will break down and disperse. They won't harm marine or birdlife, unlike conventional tampons with plastic veils. But better safe than sorry - don't flush 'em.

Do your tampons and pads expire?

We recommend using your Riley products within 18 months. While the bathroom may be the handiest place to keep them, it's also the most likely breeding ground for bacteria. So keep them in a cool dry place.

What is Toxic Shock Syndrome (TTS)? 

TSS is a rare but serious disease that can be fatal. It is caused by toxins produced by the bacteria Staphylococcus aureus. Symptoms of TSS often mimic flu & can include a sudden high fever (usually over 39°C), vomiting, diarrhoea, muscle aches, a sun burn like rash, sore throat, dizziness and/or fainting.

It may be that not all symptoms are present, only a few. If you believe that you have one of more of the symptoms of TSS, remove your tampon immediately & contact your doctor, informing them that you have been using tampons.

TSS can occur during your period or some days after & although TSS can have fatal consequences it can be easily treated at an early stage. It is therefore important to consult a doctor as soon as possible.

You can reduce the risk of TSS by using tampons with the lowest absorbency necessary, by changing your tampon regularly & by alternating with pads, liners or a menstrual cup instead of tampons.


Rewards Program

How can I join the Riley Rewards Club?

It’s so simple. If you already have a Riley account, congrats! This means you’re in the club. All you need to do is simply log into your account to check out your dashboard.

If you don’t have an account with us yet, no stress - you can create one here!

When was the Riley Rewards Club launched?

We launched the Riley Rewards Club on June 29th, 2022 so, if you had an existing account before that, you were automatically enrolled.

Why should I join the Riley Club? Are there many benefits?

Ooooh, where do we even begin! Riley Club members earn 1 point for every €1 you spend and these points can be used to redeem discount codes to spend on your upcoming subscription orders.

You’ll also earn points for creating an account, for following us on social media, for your birthday and so much more. As well as all this, you can refer your friends to give them a discount on their first subscription order, and you’ll get a discount for your upcoming order.

Check out the full list of ways to earn points & perks here.

How do I apply a coupon to my upcoming subscription order?

Great question! Applying your coupon is simple, but there’s a couple of steps to it:

Step 1: Make sure you’re logged into your account
Step 2: Head to our Riley Rewards Page or to your Account Page.
Step 3: Scroll down to the “How to use your points” section. Notice that 100 points is equal to a €5 discount code.
Step 4: Depending on the amount of points you have, choose the discount you’d like to use and click “Redeem”. You’ll be asked “Are you sure?” and answer yes if you are.
Step 5: Clicking the code that appears will copy it to your clipboard.
Step 6: From there, head to your account page and click “Manage Subscriptions”.
Step 7: Click into your next upcoming order and choose the subscription you’d like to discount. Make sure the discount amount you redeemed is either less than or equal to the subscription you’ve chosen.
Step 8: Scroll down and click “Add Discount”, paste your discount code and click “Apply Discount”. After the page refreshes, you should see your discount applied under your email address.

And you’re done! Your next upcoming subscription order will be discounted. Yay!

If you run into any issues at all, please feel free to reach out to us either via our Contact Us page, or send us an email at hello@weareriley.com. We’re always happy to help!

Can I earn points for purchases I made before the Riley Loyalty Program was launched?

Our loyalty program was only launched on 28th June so you will start earning points after this launch. If you weren't a member, don't worry, join now and you'll start receiving points.

How do I know if my points have been added to my account?

Your points should be automatically added to your account within minutes of placing your order! You can track your point balance and Reward history in your account dashboard.

If I forget to copy my discount code after I redeem it, where can I find it?

You can find all of your redeemed discounts in your Reward history in your account dashboard.

I can’t see my latest points on my account. What should I do?

If after 2 hours you still don’t see your points posted, don’t worry! Reach out to us via our Contact Us page, or send us an email at hello@weareriley.com.

How many times can I use one discount code?

All discount codes redeemed in the Riley Loyalty Program are one time use only.

Do my points expire?

We’ve no doubt you’ll be reaping your rewards with us ASAP, but just so you’re aware, your points will expire after 1 year.

How does the Birthday Reward work?

As a lil birthday gift, we’ll give you 40 points on your actual birthday (i.e. the date you enter).

If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.

If I get refunded, do I lose points?

Because you earn points with euros spent, you’ll lose points for every euro refunded.


Referral Program

How does the Riley Referral Program work?

Give 20%, Get 20%. Share better period care with your friends by inviting them to sign up to a Riley subscription. Give your friends 20% off their first subscription order of €30 or more and we’ll give you a 20% off coupon for every successful referral. How nice is that?!

NOTE: Your friends MUST use your specific referral link when placing their order. If they don’t, they won’t receive 20% off their first subscription, and you won’t receive your 20% off coupon for your upcoming subscription order.

What’s a successful referral?

A referral is only successful when your friend uses your referral link to place their first order and doesn’t cancel it.

If your friend uses your referral link, they’ll receive their 20% off discount code before getting to checkout. You will receive your 20% off coupon via email 5 days after your friend completes their purchase. So be sure to check your spam folder too!

Can anyone be referred?

Nope, not everyone! Your friend needs to be a new customer (meaning they’ve never placed an order on our site before). They also need to have a valid email address.

Is there a cap on how many friends I can refer?

Nope! You can refer as many friends as you like, the more the merrier 🙌🙌

How do I refer my friends?

Referring your friends is super easy, and there’s a couple of different ways to do it! Make sure you’re logged into your Riley account.

1. WhatsApp:
- If you’re using a mobile or a tablet, then the best way to refer your friends is with WhatsApp.
- Feel free to edit the pre-written text and click “Send Link via WhatsApp”.
- You should be prompted to open WhatsApp and choose the friends you’d like to share your referral link with.

2. Email:
- If you’re using a laptop or a PC, then the best way to refer your friends is via Email.
- Enter your friends email address and click “Send Link via Email”.
- Your friend will receive a Riley email with your referral link, and are on the road to a healthier period thanks to you!
NOTE: Make sure they check their spam folder in case it was sent there.

3. Other ways:
- There’s a couple of other ways to refer your friends too.
- You have the option to use Messages, Facebook Messenger or simply copy your specific referral link and sending it however you like!
- There’s options can be found under the main “Send Link” button above.

How do I apply my 20% off coupon to my upcoming subscription order?

Great question! After a successful referral (5 days after your friend has placed their order), you’ll receive an email with your 20% off coupon code included (be sure to check your spam folder).

Applying your coupon is simple, but there’s a couple of steps to it:

Step 1: Copy the coupon code included in the email you received
Step 2: Make sure you’re logged into your Riley account
Step 3: Head to your account page and click “Manage Subscriptions”.
Step 4: Click into your next upcoming order and choose the subscription you’d like to discount. Make sure the discount amount you redeemed is either less than or equal to the subscription you’ve chosen.
Step 5: Scroll down and click “Add Discount”, paste your discount code and click “Apply Discount”. After the page refreshes, you should see your discount applied under your email address.

And you’re done! Your next upcoming subscription order will be discounted. Yay!

If you run into any issues at all, please feel free to reach out to us either via our Contact Us page, or send us an email at hello@weareriley.com. We’re always happy to help!

 


Delivery & Returns

Where do you ship to?

At the moment we ship to Ireland, the UK and most EU countries. If you need to know more, check out our Shipping page.

How much is shipping?

Shipping across our site is free. To encourage less carbon emissions, we deliver our boxes quarterly rather than on a monthly basis to reduce the number of deliveries and help the planet even more. 

What about returns?

Unfortunately due to the nature of our products, we do not accept returns. However you can pause/cancel your subscription at any time to work with your schedule. So no need to worry if you're moving house or going on holidays - just login to your account and amend your details. Sorted.

 

Problem with your box? Don't hesitate to drop up a line on hello@weareriley.com and we'll do our best to fix it.