FAQs

 

General

Where is Riley based?

We're proudly 100% Irish and pack all of our boxes in Ireland. However, we ship throughout the UK and the EU. Check our shipping page for more details. 

What payment methods do you accept?

We accept all major debit cards, credit cards and Paypal. Our website is secure using SSL encryption, which ensures a safe checkout. 

 


Managing my Account

How do log in to my Riley account?

A Riley account is not automatically created when you subscribe. You need to manually create an account. You can do so a number of ways:

  1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
  2. Clicking on the "create account" section of your order confirmation email.
  3. Create an account here using the same email address you used to place your subscription order

Why should I set up a Riley account?

Setting up a Riley account makes it easier to manage your subscription. You can do thinks like update your address or payment details. Or you can pause your subscription, skip a delivery, or cancel your subscription from within your account at any time. 

How do I set up a Riley account?

You can do so a number of ways:

  1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
  2. Clicking on the "create account" section of your order confirmation email.
  3. Create an account here using the same email address you used to place your subscription order

Product

How do I know what products to choose?

It's up to you, we have a range of products available to suit you. If you are using tampons, you should always be using the lowest absorbency needed to manage your flow.

You might find that it helps to use different absorbency levels throughout your period – most women find that their flow is heavier in the first few days. Each tampon can absorb a specific amount of liquid. Here's a breakdown of each tampon size we stock:

  • Regular: 6-9 grams
  • Super: 9-12 grams

We recommend, for most women, starting with a mixed box of tampons and pads. If you find yourself needing to change your tampon more than once every 4-6 hours during your period, change to a combination of Supers and Regulars, or if your flow is very heavy, all Supers. 

What are your tampons made of?

Our tampons are made of 100% organic cotton. They're certified with the Global Organic Textile Standard (GOTS). Our tampons are glue-free, the string is cleverly woven and attached without any adhesives. This means they're free of toxins, bleach and other chemicals. Better for your body. 

What are naked tampons?

Naked tampons are 100% organic cotton without the applicator. The packaging on our naked tampons is made from wood pulp and can be composted. 

What makes your applicators eco-friendly?

Our applicators are made from a unique bio based plastic derived from sugar cane which is a renewable source. This means they are fully recyclable, so just rinse them after use and pop them into the recycling bin.

How are your pads sustainable?

Our pads are also made from 100% certified organic cotton, they are compostable including the backing film and packaging. Not only that, our leak-proof pads are made with patented design so can continue to live your daily life stress-free. 

Why is organic cotton a healthier choice?

Organic cotton is naturally soft, pH-neutral, breathable and absorbent. Unlike most commercially grown cotton, our 100% organic cotton is grown without the use of fertilisers, herbicides & pesticides. We are talking about one of the most delicate organs in the body, your vagina, which is highly absorptive. By choosing our chemical-free and toxin-free products, you are taking care of yours.

What is the GOTS Certification?

The Global Organic Textile Standard (GOTS) is the worldwide leading governing body for organic textiles like cotton. GOTS certification ensures our cotton is pure, ethically sourced and made without chemical pesticides, forced labour, child labour, or unfair wages.

Where are your products made?

All of our products are manufactured within the EU and have all of the necessary healthy and safety certificates. We only partner with ethical manufacturers who adhere to strict codes of conduct. This means throughout the entire supply chain, we know they're paying their workers fairly and provide safe working conditions.

How should I dispose of the products in an eco-friendly way?

As our tampons and pads are compostable, we recommend putting them in the compost bin after use. Why not put a small compost bin in your bathroom? If you don't compost, it is fine to put them in a normal waste bin as they will still break down over time. 

The packaging on our pads and naked tampons are also 100% compostable. So chuck those in the compost bin too.

As for our applicator tampons, the bio based tube is 100% recyclable. Just give it a rinse and pop it in with the recycling. The applicator tampon packaging is recyclable in certain countries, so we recommend checking your local recycling regs first. Don't worry - we're working on this and should have a recyclable solution for every country very soon.

Can I flush my tampon down the toilet?

No tampon should be flushed down the toilet, although apparently half of women do this regularly. Our 100% cotton tampons are compostable, but they do require time to break down and don’t disperse instantly as is the case with toilet paper. 

Only toilet paper should be disposed of down the toilet. Of course, if our organic cotton tampons were to be accidentally disposed of and end up at sea, then they will break down and disperse. They won't harm marine or birdlife, unlike conventional tampons with plastic veils. But better safe than sorry - don't flush 'em.

Do your tampons and pads expire?

We recommend using your Riley products within 18 months. While the bathroom may be the handiest place to keep them, it's also the most likely breeding ground for bacteria. So keep them in a cool dry place.

What is Toxic Shock Syndrome (TTS)? 

TSS is a rare but serious disease that can be fatal. It is caused by toxins produced by the bacteria Staphylococcus aureus. Symptoms of TSS often mimic flu & can include a sudden high fever (usually over 39°C), vomiting, diarrhoea, muscle aches, a sun burn like rash, sore throat, dizziness and/or fainting.

It may be that not all symptoms are present, only a few. If you believe that you have one of more of the symptoms of TSS, remove your tampon immediately & contact your doctor, informing them that you have been using tampons.

TSS can occur during your period or some days after & although TSS can have fatal consequences it can be easily treated at an early stage. It is therefore important to consult a doctor as soon as possible.

You can reduce the risk of TSS by using tampons with the lowest absorbency necessary, by changing your tampon regularly & by alternating with pads, liners or a menstrual cup instead of tampons.


Delivery & Returns

Where do you ship to?

At the moment we ship to Ireland, the UK and most EU countries. If you need to know more, check out our Shipping page.

How much is shipping?

Shipping across our site is free. To encourage less carbon emissions, we deliver our boxes quarterly rather than on a monthly basis to reduce the number of deliveries and help the planet even more. 

What about returns?

Unfortunately due to the nature of our products, we do not accept returns. However you can pause/cancel your subscription at any time to work with your schedule. So no need to worry if you're moving house or going on holidays - just login to your account and amend your details. Sorted.

 

Problem with your box? Don't hesitate to drop up a line on hello@weareriley.com and we'll do our best to fix it.


Subscription

What if I want to make changes or cancel my subscription?

You can amend or cancel your subscription at any time free of charge. Firstly, you will need to create a Riley account on our website so you can manage your account. Find out how to set up an account here. 

If you need to skip, pause or cancel your subscription for whatever reason, you can do so in your account page on our website. But we’ll miss you. 

If you need to update your card details, you can do this also in your account. Check out this youtube video to see how to amend your payment details.

If you're having any trouble amending your subscription, just email us at hello@weareriley.com. We're here to help.

Can I skip a delivery?

Absolutely. We understand your period might not always be regular. If you feel you have enough product, you can skip a delivery by logging into your account and selecting this option.

Need a hand? Pop us an email to hello@weareriley.com or check out this video to see how. 

How long does shipping take?

Shipping will take 2-3 business days in Ireland and the United Kingdom. The rest of Europe will take 5-7 business days. 

I have opted for Carbon Click at checkout, will this be applied to my reoccurring orders going forward?

Yes. Carbon Click will be applied for every order. Thank you for continuing to save our planet.