FAQs

We're proudly 100% Irish and pack all of our boxes in Ireland. However, we ship throughout the UK and the EU. Check our shipping page for more details. 

We accept all major debit cards, credit cards and Paypal. Our website is secure using SSL encryption, which ensures a safe checkout. 

Email emily@weareriley.com to enquire! 

Life's busy, so let us take care of your period products for you and deliver them to you when and where you need them.

Step 1: Choose your plan

Pick how often you'd like to pay by choosing between our flexible 3 and 6 month subscriptions.

3 Month Subscription:

• Choose a minimum of 4 pouches per subscription order
• FREE SHIPPING on all orders €40 or more
• Your subscription order will be delivered every 3 months
• You’ll pay for your subscription orders every 3 months
• Everyone’s period is different so be sure to order enough products to last you 3 cycles

6 Month Subscription:

• Choose a minimum of 8 pouches per subscription order
• FREE SHIPPING on all orders €40 or more
• Your subscription order will be delivered every 6 months
• You’ll pay for your subscription orders every 6 months
• Everyone’s period is different so be sure to order enough products to last you 6 cycles

Step 2: Choose your products

Pick the right mix of products to suit your flow. Our sleek new pouches include 12 period products. Mix it up and get one of everything, or stick to your old reliable - it’s completely up to you!

Step 3: Add a lil something extra

Add a once-off treat to your first subscription order. Choose one of our cute canvas pouches, perfect for storing all your period products.

Step 4: We'll deliver to your door

Arriving every 3 or 6 months, you'll never run out when you need them. We've got you covered. We chose 3 and 6 month deliveries to reduce postage - which is so much better for our planet. Plus get FREE SHIPPING on all orders €40 or more!

Step 5: Your in control

We don’t want to lock you into anything, that’s why you can cancel, change or re-activate your subscription at the click of a button, whenever you want. No strings attached.

We want to make it as easy as possible for you to cancel, re-activate or change your subscription because we don't want to lock you into anything. You can cancel your subscription at any time free of charge with the click of a button. Firstly, you will need to create a Riley account on our website so you can manage your account. 

If you need to skip a delivery, change your delivery date or cancel your subscription for whatever reason, you can do so in your account page on our website by clicking into "Manage Subscription". But we’ll miss you. 

If you need to update your card details, you can do this also in your account. 

If you're having any trouble amending your subscription, just email us at hello@weareriley.com. We're here to help.

Absolutely. We understand your period might not always be regular. If you feel you have enough product, you can skip a delivery by logging into your account and selecting this option.

Need a hand? Pop us an email to hello@weareriley.com.

We don't want to lock you into anything, which is why we've created a subscription with absolutely no strings attached. If at anytime you want to cancel your subscription, it's super easy!

1. Log into your account and click "Manage Subscriptions"
2. Choose the subscription(s) you'd like to cancel and click "Edit Subscription"
3. Scroll down and click "Cancel Subscription"

If you have multiple subscriptions with us, be sure to click into each one and cancel them. And remember, you can ALWAYS re-activate your subscription at anytime, with the click of a button. 

If you ever have any questions, feel free to email hello@weareriley.com, we're always here to help!

Shipping will take 3-6 business days in Ireland, the UK and EU. Plus it's FREE on all orders €40 or more.

Yes. Carbon Click will be applied for every order. Thank you for continuing to save our planet.

A Riley account is not automatically created when you subscribe. You need to manually create an account. You can do so a number of ways:

1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
2. Clicking on the "create account" section of your order confirmation email.
3. Create an account here using the same email address you used to place your subscription order

Setting up a Riley account makes it easier to manage your subscription. You can do things like update your address or payment details. Or you can cancel your subscription, skip a delivery, change your delivery date or re-activate your subscription from within your account at any time. 

You can do so a number of ways:

1. Clicking on the "Manage your subscription" button on the order confirmation page after you have ordered.
2. Clicking on the "create account" section of your order confirmation email.
3. Create an account here using the same email address you used to place your subscription order

It's up to you, we have a range of products available to suit you. If you are using tampons, you should always be using the lowest absorbency needed to manage your flow.

You might find that it helps to use different absorbency levels throughout your period – most women find that their flow is heavier in the first few days. Each tampon can absorb a specific amount of liquid. Here's a breakdown of each tampon size we stock:

• Regular: 6 - 9 grams 🩸🩸 
• Super: 9 - 12 grams 🩸🩸🩸

We recommend, for most women, starting with a mixed box of tampons and pads. If you find yourself needing to change your tampon more than once every 4-6 hours during your period, change to a combination of Supers and Regulars, or if your flow is very heavy, all Supers. 

Our tampons are made of 100% organic cotton. They're certified with the Global Organic Textile Standard (GOTS). Our tampons are glue-free, the string is cleverly woven and attached without any adhesives. This means they're free of toxins, bleach and other chemicals. Better for your body. 

Naked tampons are 100% organic cotton without the applicator. The packaging on our naked tampons is made from wood pulp and can be composted. 

Our applicators are made from cardboard meaning they're fully recyclable, so just rinse them after use and pop them into the recycling bin.

Our pads are also made from 100% certified organic cotton, they are compostable including the backing film and packaging. Not only that, our leak-proof pads are made with patented design so can continue to live your daily life stress-free. 

Organic cotton is naturally soft, pH-neutral, breathable and absorbent. Unlike most commercially grown cotton, our 100% organic cotton is grown without the use of fertilisers, herbicides & pesticides. We are talking about one of the most delicate organs in the body, your vagina, which is highly absorptive. By choosing our chemical-free and toxin-free products, you are taking care of yours.

The Global Organic Textile Standard (GOTS) is the worldwide leading governing body for organic textiles like cotton. GOTS certification ensures our cotton is pure, ethically sourced and made without chemical pesticides, forced labour, child labour, or unfair wages.

All of our products are manufactured within the EU and have all of the necessary healthy and safety certificates. We only partner with ethical manufacturers who adhere to strict codes of conduct. This means throughout the entire supply chain, we know they're paying their workers fairly and provide safe working conditions.

Our pouches are made with low density polyethylene which is recyclable. We're constantly working on ways we can make our offering even more sustainable so watch this space for updates.

As our tampons and pads are compostable, we recommend putting them in the compost bin after use. Why not put a small compost bin in your bathroom? If you don't compost, it is fine to put them in a normal waste bin as they will still break down over time. 

The packaging on our pads and naked tampons are also 100% compostable. So chuck those in the compost bin too.

As for our applicator tampons, the cardboard tube is 100% recyclable. Just give it a rinse and pop it in with the recycling. The applicator tampon packaging is recyclable in certain countries, so we recommend checking your local recycling regs first. Don't worry - we're working on this and should have a recyclable solution for every country very soon.

No tampon should be flushed down the toilet, although apparently half of women do this regularly. Our 100% cotton tampons are compostable, but they do require time to break down and don’t disperse instantly as is the case with toilet paper. 

Only toilet paper should be disposed of down the toilet. Of course, if our organic cotton tampons were to be accidentally disposed of and end up at sea, then they will break down and disperse. They won't harm marine or birdlife, unlike conventional tampons with plastic veils. But better safe than sorry - don't flush 'em.

We recommend using your Riley products within 18 months. While the bathroom may be the handiest place to keep them, it's also the most likely breeding ground for bacteria. So keep them in a cool dry place.

TSS is a rare but serious disease that can be fatal. It is caused by toxins produced by the bacteria Staphylococcus aureus. Symptoms of TSS often mimic flu & can include a sudden high fever (usually over 39°C), vomiting, diarrhoea, muscle aches, a sun burn like rash, sore throat, dizziness and/or fainting.

It may be that not all symptoms are present, only a few. If you believe that you have one of more of the symptoms of TSS, remove your tampon immediately & contact your doctor, informing them that you have been using tampons.

TSS can occur during your period or some days after & although TSS can have fatal consequences it can be easily treated at an early stage. It is therefore important to consult a doctor as soon as possible.

You can reduce the risk of TSS by using tampons with the lowest absorbency necessary, by changing your tampon regularly & by alternating with pads, liners or a menstrual cup instead of tampons.

It’s so simple. If you already have a Riley account, congrats! This means you’re in the club. All you need to do is simply log into your account to check out your dashboard.

If you don’t have an account with us yet, no stress - you can create one here!

We launched the Riley Rewards Club on June 29th, 2022 so, if you had an existing account before that, you were automatically enrolled.

Ooooh, where do we even begin! Riley Club members earn 1 point for every €1 you spend and these points can be used to redeem discount codes to spend on your upcoming subscription orders.

You’ll also earn points for creating an account, for following us on social media, for your birthday and so much more. As well as all this, you can refer your friends to give them a HUGE 50% off on their first subscription order.

Check out the full list of ways to earn points & perks here.

Great question! Applying your coupon is simple, but there’s a couple of steps to it:

Step 1: Make sure you’re logged into your account
Step 2: Head to our Riley Rewards Page or to your Account Page.
Step 3: Scroll down to the “How to use your points” section. Notice that 100 points is equal to a €5 discount code.
Step 4: Depending on the amount of points you have, choose the discount you’d like to use and click “Redeem”. You’ll be asked “Are you sure?” and answer yes if you are.
Step 5: Clicking the code that appears will copy it to your clipboard.
Step 6: From there, head to your account page and click “Manage Subscriptions”.
Step 7: Click into your next upcoming order and choose the subscription you’d like to discount. Make sure the discount amount you redeemed is either less than or equal to the subscription you’ve chosen.
Step 8: Scroll down and click “Add Discount”, paste your discount code and click “Apply Discount”. After the page refreshes, you should see your discount applied under your email address.

And you’re done! Your next upcoming subscription order will be discounted. Yay!

If you run into any issues at all, please feel free to reach out to us either via our Contact Us page, or send us an email at hello@weareriley.com. We’re always happy to help!

Our loyalty program was only launched on 28th June so you will start earning points after this launch. If you weren't a member, don't worry, join now and you'll start receiving points.

Your points should be automatically added to your account within minutes of placing your order! You can track your point balance and Reward history in your account dashboard.

You can find all of your redeemed discounts in your Reward history in your account dashboard.

If after 2 hours you still don’t see your points posted, don’t worry! Reach out to us via our Contact Us page, or send us an email at hello@weareriley.com.

All discount codes redeemed in the Riley Loyalty Program are one time use only.

We’ve no doubt you’ll be reaping your rewards with us ASAP, but just so you’re aware, your points will expire after 1 year.

As a lil birthday gift, we’ll give you 40 points on your actual birthday (i.e. the date you enter).

If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.

Because you earn points with euros spent, you’ll lose points for every euro refunded.

Give your friends a HUGE 50% off. Share better period care with your friends by inviting them to sign up to a Riley subscription. Give your friends 50% off their first subscription order. How nice is that?!

NOTE: Your friends MUST use your specific referral link when placing their order. If they don’t, they won’t receive 50% off their first subscription.

A referral is only successful when your friend uses your referral link to place their first order and doesn’t cancel it.

If your friend uses your referral link, their 50% off discount code will be automatically applied at checkout.

Nope, not everyone! Your friend needs to be a new customer (meaning they’ve never placed an order on our site before). They also need to have a valid email address.

Nope! You can refer as many friends as you like, the more the merrier 🙌🙌

Referring your friends is super easy, and there’s a couple of different ways to do it! Make sure you’re logged into your Riley account.

1. WhatsApp:
- If you’re using a mobile or a tablet, then the best way to refer your friends is with WhatsApp.
- Feel free to edit the pre-written text and click “Send Link via WhatsApp”.
- You should be prompted to open WhatsApp and choose the friends you’d like to share your referral link with.

2. Email:
- If you’re using a laptop or a PC, then the best way to refer your friends is via Email.
- Enter your friends email address and click “Send Link via Email”.
- Your friend will receive a Riley email with your referral link, and are on the road to a healthier period thanks to you!
NOTE: Make sure they check their spam folder in case it was sent there.

3. Other ways:
- There’s a couple of other ways to refer your friends too.
- You have the option to use Messages, Facebook Messenger or simply copy your specific referral link and sending it however you like!
- There’s options can be found under the main “Send Link” button above.

If you run into any issues at all, please feel free to reach out to us either via our Contact Us page, or send us an email at hello@weareriley.com. We’re always happy to help!

At the moment we ship to Ireland, the UK and most EU countries. If you need to know more, check out our Shipping page.

Shipping across our site is FREE for all orders over €40. To encourage less carbon emissions, we deliver our boxes quarterly rather than on a monthly basis to reduce the number of deliveries and help the planet even more. 

Unfortunately due to the nature of our products, we do not accept returns. However you can cancel and re-activate your subscription, skip a delivery or change your next delivery date at any time to work with your schedule. So no need to worry if you're moving house or going on holidays - just login to your account and amend your details. Sorted.

 

Problem with your box? Don't hesitate to drop up a line on hello@weareriley.com and we'll do our best to fix it.